As part of our ongoing commitment to the local government sector we aim to provide services that make us stand out from other providers.

As an organization that continually works towards improving standards we welcome any comments or suggestions to incorporate into our working practices. Please find listed below the benefits of using our services:

• Shuttle service for every tenant to each placement.
• Welcome packs for all our guests (including a list of local doctors, amenities, schools, health clubs etc.)
• Translation service provided if requested.
• All furnishings in annexes are to BS standards (reducing any risk of major fires).
• Every property is NIC and CORGI certified.
• Mains operated fire alarms for larger properties.
• Hard wired smoke alarms, Co2 Monitors, Fire Blankets, Fire extinguishers.
• 24 hour Tenant Helpline .
• Managers available on a 24-hour basis providing an out of office hours service.
• Complaints dealt consistent with our charter (i.e. complaints dealt within 24-hours or a refund for the day of complaint will be reimbursed dependant on the nature of the problem/complaint).
• Arrangement with 24-hour emergency electricians, plumbers, and boiler repairers for all our properties and specialist contractors for immediate pest control problems.

• Flexibility of choice of property availability. New property listings on a daily basis. (Also available every day 24hours on our website and dedicated bookings and support line).
• Emergency services manager available on a 24-hour basis to attend to any emergences or queries you may have.
• Bookings service available 24 hours.
• Void property turnarounds will be made available within 72 hours.
• Strict register of guests occupying all properties/annexes - completed on a daily basis by Midday dependant on scheme.
• Working with our client to eliminate any fraud and abuse of the temporary accommodation service.