TENANT CARE & GUIDELINES

Tenant Care Charter - We offer the following charter as our commitment to the welfare of our tenants:

• We respect the need for privacy and will protect the confidentiality of our tenants.

• We pride ourselves on providing tenants well-maintained facilities with particular attention to health, safety, hygiene and an efficient, friendly service at all times.

• We recognise the needs and rights of our tenants and endeavor to deliver the highest level of care whilst residing at our accommodation.

• We will conduct our services with consideration for the ethnic origin, cultural background, religion and language of every tenant (copies of our Equal Opportunities Policy are available upon request).

• We are committed to the protection and well being of children and will not tolerate child abuse of any form (copies of our Child Protection Policy are available upon request).

• We guarantee to respond to all problems/complaints within a 24-hour period.

Tenant Guidelines

We expect all our tenants to respect and maintain the accommodation provided to them. Please find below a list outlining the clear expectations we place upon our tenants with regard to their conduct within each property provided.

• All rooms should be kept tidy, clean and clear of waste.

• All gardens should be kept tidy and clear of rubbish.

• Sanitary and/or communal areas should be kept clean and tidy at all times.

• Tenants are advised to test all smoke/fire alarms on a weekly basis.

• All fire doors should be kept shut at all times and free from obstructions.

• Power sockets must be used appropriately and not overloaded (e.g. one plug per socket).

• Cooking should never be left unattended.

• Respect and good conduct is expected towards fellow neighbours at all times.

• Please be considerate to neighbours with regard to noise levels, in particular when listening to music or watching TV.

• Access to the property is not permitted for visitors without the presence of the tenant.

• All visitors are expected to respect and adhere to these guidelines.

• No drugs are to be kept or consumed on the premises (unless prescribed by a Doctor).

• No weapons (of any description) are to be kept on the premises.

• Equal Opportunities:

• Habiter Property Solutions are committed to an equal opportunities policy. We do not discriminate against anyone on the grounds of:
  • Race
  • Sex
  • Religion
  • Sexual Orientation
  • Employment Status

• We do not permit or condone such behaviour from our tenants.