MAINTENANCE POLICY & PROCEDURES

Reporting a repair.

In the event of a repair or maintenance issue arising, tenants are advised to call the abiter Property Solutions Maintenance team directly on 020 8911 6116 . This is a 24 hour per day, seven days per week service providing direct verbal contact with a member of abiter Property Solutions staff.

Below is a schedule of potential repairs and maintenance issues prioritized according to their risk levels with expected timescales for their completion.

Maintenance issues Priority level Timescale for completion
 

Drain blockage, water leak, roof leak, gas leak, electrical failure, defective toilet, insecurity caused by break in, defective door lock.

 

Priority 1:

Emergency repairs required to avoid a danger to health, risk to the safety of tenants or serious damage to buildings or tenants belongings/

 

 

Within 24 hours of notification.

 

 

 

Broken glazing, non-functioning refrigerator, defective central heating, absence of hot water supply, fallen plaster.

 

Priority 2:

Urgent repairs, which materially affect the comfort or convenience of the tenants.

 

Within 5 working days of notification.

 

Loose plaster, defective floorboards; defect to internal door, kitchen unit etc. Defective washing machine, defective guttering.

Priority 3:

Non urgent repairs

 

Within 28 working days of notification.

 

Testing of gas appliances and flues, testing of fire detection apparatus, testing of small electrical apparatus.

 

Annual:

To maintain Accredited Status

  

Every 12 months or upon change of tenant.

 

Testing of electrical supply wiring and fixtures and fittings.

 

Five yearly:

To maintain Accredited Status

  

Every 5 years or upon change of tenant.

Please note: Any urgent (Priority 1) works to property which the landlord agrees to do must be completed within 24 hours. If the work is not completed within 24 hours we will instruct our internal maintenance team to do this.